Hospitality businesses worldwide purely revolve around the satisfaction of their customers, providing them with a memorable experience and building relationships. The clients are essentially the most important part of a functioning business, or are they? This blog discusses the vital factor alongside giving back to the community that is the key to a successful business, the staff! We are certainly proud of our wonderful Georgian House team and their engagement, satisfaction and happiness at work is one of our main priorities.
Sources disclose that engaging all employees evidently reduces absenteeism and turnover alongside escalation in productivity and sales, bringing returning customers and success to a business. This is one of, though not our primary aim. We care deeply for each and every one of our employees, thus it is all about job satisfaction, a sense of direction and uniting as a team. We want our staff to look forward to coming to work, to thrive in the environment we provide and to have a good relationship with colleagues. We want to ensure that excellent performance is rewarded and that concerns are effectively managed in order to bring the best out of our staff. We want each of them to achieve their working goals no matter how ambitious they are and have a healthy life-work balance. Ultimately, from reception to housekeeping and from the kitchen to management, we want our staff to be happy at the Georgian House.
Thanks to happiness experts, The Flying Dodo, the Georgian House introduced the Happiness Project, whereby we involve our staff in a performance improvement process, guest journey mapping, emotional intelligence training and employee engagement workshops. All of these activities are specially designed to enhance the quality of the customer service, whilst increasing job satisfaction and a sense of pleasure for the team. They drive wellbeing and working performance as well as spreading the contagion that is as simple as a smile on the face. We have all gained a further understanding that our attitudes towards work significantly affect the guest experience as well as the experience of other colleagues. If you have stayed with us recently, you may have noticed that we address you by your name when you arrive and we say a warm hello to you in the corridor. It’s these little things that go a long way to improve your experience as our guest and to spread the positive mood all around the hotel.
The Happiness Project has brought our team closer together than ever, motivating each of us to make our guests as happy as we are. We have even been fortunate enough to have achieved a place in the finals of the Employee Engagement Awards! We are all delighted to have been shortlisted to such a fantastic award, fingers crossed that we are wellbeing winners.